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COVID-19 Small Business

How to be A Successful Solopreneur Post COVID

marciacatlin · June 21, 2021 ·

solopreneur

The COVID-19 pandemic has changed the face of the marketplace. It has changed how we do business, how we buy and sell, and even what a regular business workday is like. So naturally, if you are considering a small business launch, you may be wondering whether the rules for new solopreneurs have changed, too. While effective business management principles are largely unaltered, there are certainly new factors that need to be considered, both before your launch and once your business is live.

The time of the solopreneur.

Usually, when you think about starting a business, you think about a company with a manager that hires employees and functions as a team. But in recent years, with the increased growth of the gig economy, more and more businesses are a company of one. In fact, in 2020, 66% of new businesses were started by independent workers. Demand for freelancers is high, while job openings in some fields are hard to find—so many skilled individuals are opting to be their own boss and turn their freelance operation into an actual registered business.

The benefits of starting a business now.

Despite uncertain times, you may be wondering if you should wait a little longer before getting your business off the ground. A delay may be wise in certain industries that depend heavily on face-to-face interaction, but even certain factors make this a good time for a new business owner. For starters, interest rates are unusually low. Plus, many businesses that closed their doors are either selling out their products, equipment, and inventory at low prices. Alternatively, there are opportunities to buy these established businesses.

The switch to ecommerce.

One lasting change wrought by the pandemic is that many more consumers purchase products and services online, and businesses that have invested in an ecommerce model are benefiting from this. As you plan your business, consider whether you can offer online options for potential customers, or whether an ecommerce model might even be your best choice.

A quality website.

It’s important to have a professional website, no matter what the nature of your business. This is essentially your calling card, and it’s the first thing customers or clients will see when looking into what you have to offer. Rather than a clunky, DIY site, a professionally designed website is worth the investment to get your company started on the right track. Experts like the J&M Group can help you prepare and create a robust and visually appealing website, as well as help manage all of your digital marketing needs.

The importance of outsourcing.

Life as a solopreneur does not mean you always have to go it alone, considering that you can hire freelancers to assist you when needed. Areas that may require you to outsource certain tasks include web design, content writing, accounting, and cybersecurity. If you do opt to hire freelancers, it’s important to have an organized system for compensation so you don’t get bogged down in trying to manage payroll. Before you hire your very first freelancer, look into an online payroll program that offers automation features for scheduling payroll as well as filing and calculating taxes to eliminate some of the guesswork. Bonus points if you use a platform that provides a direct deposit option, and an iOS or Android app that paves the way for processing payroll while in the field so that payroll is never held up.

The importance of health and safety.

Many consumers anticipate making public and personal health a priority even after the dangers of the pandemic have subsided. If your business involves any person-to-person contact, especially indoors, it’s crucial to address your environment from a safety standpoint, which includes physical details such as ventilation, ease of hygiene, and social distancing options. Customers with health concerns will be seeking out businesses where they can feel safe, so this is one way to earn lasting client loyalty—a key to business success—and it can also help reduce the loss of work hours due to illness.

Building a successful company as a solopreneur requires many of the same qualities that have always been key to a good business strategy. But it’s also important to keep your eye on new and changing trends that will determine many of the choices you make for your company, along the way.

Image via Pixabay

The Vital Newsletter during COVID-19

marciacatlin · July 8, 2020 ·

newsletter during COVID-19

I might just be the last person to write about newsletters! Over the years writing my own newsletter on a regular basis has been too big a mountain for me to climb. Even Mailchimp couldn’t help. What do I say about myself and my own business?

But, writing newsletters for clients? Now that’s easier!

Certainly as a subscriber to a select group of really great ones, I do love reading them and learning new things.

But times have changed. Now that we live like monks walled off from the world, communication is even more critical.

“A global pandemic is a great time to launch an email newsletter,” writes Ann Handley Thank you, Ann, for providing these newsletter tips.

Why? Because a crisis is a time to be helpful and sincere. It’s a time to build relationships, nurture customers, and create long-term loyalty.

Your email newsletter is no longer important, it’s vital. Here’s why:

What Your 2020 Email Newsletter Needs

  • A clear niche with a point of view.
  • Heavy on insights, light on promotion.
  • Have an opinion. Tell me why I should care.
  • Include a Subscribe page. Who you are. What you’ll mail. When you’ll mail and how often.
  • How can I help?
  • Nix the salutation: “Dear Valued Customers.” Replace it with “Dear You.”
  • Lots of yous. The word “you” and not “we”.
  • Questions: “What do you think?” Constant audience feedback lets you adjust your focus.
  • Always write back.
  • Lively writing. Ask a question at the start, and answer it toward the bottom.
  • Build a bridge to other marketing. Do you have a LinkedIn or Facebook group? Highlight questions or discussions in the newsletter. Have Instagram? Share its images in the newsletter.

Contact the J&M Group and Marcia for all of your content marketing and newsletter needs.

The COVID-19 Opportunity & How to Talk to Customers

marciacatlin · April 16, 2020 ·

COVID-19 opportunity

Coronavirus: An opportunity to build customer trust, not to push sales

With COVID-19’s rapid spread, the bull market constantly bucking up and down, and the recent declaration of national emergency from the President, consumers are becoming increasingly anxious about the reality that is about to face them. The COVID-19 opportunity means building customer trust, not pushing sales, especially if you are an online retailer or an online community.

Panic buying is rampant, schools and universities are closing, and offices are asking workers to work from home.

Certainly, both online and offline businesses are feeling anxious as well. For some businesses, sales may be surging because of supply hoarding, until the bull-whip effect sets in and no supply remains on the shelves.

For other businesses, sales have dipped significantly as consumers guard their wallets and spend on essentials first, as they nervously watch the unpredictable market rise and fall.

So what’s a brand to do?

Over the next few weeks, things will more likely than not continue to get worse before they get better. While sales may be down for your business, there is still a huge opportunity to win with your customers by building their trust in your brand, especially if you are an online retailer with an email list or any business with an engaged online community.

7 Ways to Build Customer Trust During the Coronavirus Outbreak

1. Send an email to your list or a post to your online community with a statement on your business’s approach to coronavirus.

Sending a thoughtful email to your list outlining what your brand is doing in the wake of the coronavirus is a great way to build trust with your customers. You should avoid being promotional in this email. Its purpose should instead be to establish expectations for your base for any orders placed in the coming weeks and to quell any anxieties your customers may have about deliveries, supply chain, or your production process. Another best practice is to address your customer by name directly or to address your brand’s community as if in a formal letter and to end your message with a warm sign off from a member of your team. We love the email sent by DTC brand GEM below.

Dear GEM Family2. Keep customers updated on how you are handling any potentially unstable supply chains.

After your initial email to your base with your plan for handling supply and demand, keep your list updated if anything changes in your supply chain. If stock on a popular product runs out, try and give a reasonable estimate of when it will be available next. If you don’t know, be honest about that too, and recommend any alternative in-stock products to your customers. Put honesty and transparency above all else, and the consumer will trust that you are doing everything you can to resolve their issues. When you are honest and transparent, they will also understand when certain things are out of your control.

3. Give them your brand’s promise, whatever it may be.

If you refuse to price gouge even when demand is high in the market (see: toilet paper, hand sanitizer, cleaning wipes), let your customers know. If you foresee any issues with delivery, assure your customers that they will be fully refunded if the product does not arrive to them within a certain time window in the event of supply or delivery issues caused by the coronavirus outbreak. Finally, remind customers of any existing promises your brand has made in the past that you plan to stick to, like abiding by certain regulations, practicing a sustainable supply chain, giving back X% of proceeds to your chosen charity, etc. Just make sure the promise you make is a promise you can 100% keep.

4. Share with them what your business is doing to combat coronavirus.

If you feel comfortable doing so, share with your customers the practices and precautions your own brand is taking in order to care for your employees and their loved ones. It is an excellent “we’re all in this together” approach. If you have introduced a new work-from-home policy or guaranteed sick leave for employees, share with your customers that your brand is doing its part in containing the virus as well.

5. Assure them that they will be taken care of.

Customers want to know that they can rely on your brand. Remind them that they remain a top priority and that your brand will do everything they can to make sure orders are met. If supply or delivery circumstances change, have a plan to address customers that may not receive their order when expected, including refunding an order or providing store credit for future purchases.

6. Offer an outlet to voice any concerns they may have.

Along those lines, inform customers about how they can best reach a member of your team to voice any concerns or ask any questions. If you have multiple channels of outreach (phone, social media, email, etc.), let them know which channels will get their questions answered the fastest. Additionally, give them realistic expectations of wait time given the changing circumstances, as well as a promise that your team will get back to them as soon as they can.

7. Provide educational content to help them at this time.

Thanks to the coronavirus, the lives of many Americans will be changing drastically over the next few weeks to the next few months. No matter what business you are in, there are a number of ways you can address the coronavirus in a way that provides extra value to your audience and puts them more at ease.

Blog content is a powerful tool because it can be flexibly used both to nurture your existing audience and to draw a new audience to your brand. At a time when most consumers are not buying as much, you can focus on filling the top of your funnel with new email leads for your list by promoting gated content.

Need ideas for content, or content itself? We’ve got you covered.

Because the coronavirus on everyone’s minds today is a topic that any industry or brand can find a way to relate to. However, coming up with content ideas may be difficult. That’s why we’ve broken down some content ideas for you below!

We’ve listed a few examples below, but you can find a comprehensive list of 30+ content ideas for coronavirus communications here.

  • Content on reducing stress and mental health best practices
  • Ideas for staying connected even when practicing social distancing
  • At-home workout routines or tips for working at home
  • Positive round-ups of some more uplifting stories from the past week
  • Tips on keeping healthy & hydrated to ward off illness
  • Discover even more great ideas here.

Written by Celia Quillian for Matcha and legally licensed through the Matcha publisher network. Please direct all licensing questions to legal@getmatcha.com.

Need to update your website? Time to get started with an online business? Let’s work together! Contact Marcia, Florida WordPress Web Designer.  

COVID-19 Small Business Marketing Tips

marciacatlin · April 10, 2020 ·

COVID-19 Small Business Marketing

It’s a scary time for small businesses during this COVID-19 pandemic.  Many businesses have closed, others have lost most of their customers. Most have been reduced to skeleton crews or a remote workforce.

Continue or Pause Your Marketing Campaigns?

With everyone in panic mode around COVID-19, many business owners are not sure whether to continue or pause their online marketing campaigns.

Businesses that should increase online marketing campaigns
If your customers can get your product or service online, you should keep at it. Some of these include online classes, financial related businesses, and more. Anything where your customers’ fulfillment is online

Other Opportunities Worth Knowing About

There may be opportunities that you don’t want to pass by.  Here are various tips to help you come out on top during this pandemic.

1. Enhance Your Digital Presence

Considering a website redesign or thinking about enhancing your website with new functionality? Have you been considering eCommerce? Now is the time to shift your focus to serving your customers online, instead of in the store.

Check out the new BigCommerce Free Trial for small business.

bigcommerce free trial

There are lots of ways to improve your digital presence, including introduction of new technology, such as:

  • Chat Functionality
  • Product Configurators
  • Augmented Reality

2. Website Personalization

  • Headlines and hero images. For most site visitors, the homepage and other key landing pages are the first touchpoints they interact with.
  • Call-to-action
  • Customer testimonials and logos
  • Featured blog posts and other content

Now is the time to think about how to improve your digital footprint and provide your customers with a better user experience as they engage more with your company online.

3. Reassess & Reallocate Your Marketing Budget

Clearly, trade shows are simply not an option with the COVID-19 pandemic.  If you were planning to invest in trade shows or other in-person events, you should divert those dollars into other channels, such as digital marketing.

4.  Change Your Delivery Method

If you have a brick-and-mortar business where you’re no longer able to see customers/patients in-person, then see if you’re able to generate revenue or generate leads or set appointments through other means.

Here are some ways you may be able to change your delivery methods during this pandemic:

  • Dentists/orthodontists can offer virtual consultations instead of in-person consultations: https://www.capterra.com/dental-software/
  • And the same goes for financial advisors and other types of professionals: https://www.salesforce.com/products/financial-services-cloud/overview/
  • Local retailers can offer to deliver goods to customers instead of people coming into their stores:
    Restaurants: https://www.posusa.com/compare-restaurant-pos/
  • The Best 8 WordPress Ecommerce Plugins
    The good news about WordPress eCommerce plugins is that they integrate with an existing WordPress site.  So if you run a blog and eventually decide to sell eBooks or merchandise, you have the capabilities to do so.
  • Life Coaching Software
  • Other businesses can offer discounts for payment up-front.  For example, some restaurants are offering “bonds” where customers can pay $75 to get $100 worth of food in the future when the restaurant reopens. Businesses could do something similar with discounted gift certificates.
  • How Churches Can Offer Online Sermons with WordPress

5. Focus on Your Existing Customers

We all know it’s much easier and less costly to market to existing customers versus acquiring new customers.

The key question? What else can you do to help your existing customers? 
Can you offer additional products or services?  Can you speed up your delivery for an additional fee?  Can you sell more with a bulk discount?  Can you partner with another business to enhance your product or service?

6. Increase Social Media Activity

The #COVID19 pandemic will continue to impact marketers in the upcoming months. Make sure your marketing strategy is agile to make adjustments in response.

Now is the time to keep up with social media to reassure your clients that you are active and present. Staying engaged and entertaining your customers will help to maintain a connection.

Finally, social media is a great tool to get in front of a new audience. People are spending even more time on social media during the pandemic, so now is the time to get in front of them. If you are not already, consider advertising your products and services on social media to reach a new audience.

7. Engage With Your Customers via Email

We have all received countless emails in the last few weeks regarding businesses’ responses to COVID-19. If you have not already, send out correspondence to reassure customers of your company’s response to the pandemic.

Beyond the response, consider a new email campaign to engage with your customers. Since you cannot meet face-to-face, or in your store, use email marketing to connect with your customers on a digital level. Maybe consider a video and send it out to your customers. Or craft new content marketing pieces in response to the pandemic. 

Use your email marketing as a direct connection to your customers and connect with them about the services and products that matter most to them.

4. Expand Google Search Marketing

Make sure you are paying close attention to your keyword rankings and organic traffic during this time.

Continue to evaluate the search engine results pages to determine opportunities for new content to respond to new types of queries in the search universe. Also, pay close attention to Google trends to see what fluctuations in search volume have occurred for your target keywords.

The Coronavirus pandemic will continue to impact marketers in the upcoming months. Make sure your marketing strategy is agile to make adjustments in response to them.

Need to update your website? Time to get started with an online business? Let’s work together!

CONTACT · Marcia Coffey · Palm Beach Gardens, Fl 33410 · Tel. 561-906-3436

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